Return & Refunds
At Maximoroams, we strive to provide high-quality camping gear, fishing gear, hiking gear, luggage, and travel tech to enhance your adventures. If you are not completely satisfied with your purchase, our return and refund policy is outlined below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, in its original packaging, and in the same condition as received.
- Returns must be initiated within 3 days of delivery.
- Only defective, damaged, or incorrect items are eligible for return.
- Items damaged due to misuse, normal wear and tear, or external factors ( weather conditions) are not eligible.
2. Return Process
To initiate a return, follow these steps:
- Contact our support team at [email protected] with your order details and reason for return.
- Our team will verify your request and provide return instructions.
- Return the item to the provided address using a reliable courier service.
- Once received, we will inspect the item and process your request accordingly.
3. Refund Policy
- Approved returns will be eligible for a refund, which will be processed within 3 business days after item inspection.
- Cash on Delivery (COD) charges are non-refundable.
- Shipping costs for returns are the customer’s responsibility, unless the return is due to our error.
4. Exchanges
- If you receive a defective or incorrect item, we will offer a replacement at no additional cost.
- Exchanges depend on stock availability. If the item is unavailable, a refund will be issued.
5. Non-Returnable Items
- Items purchased on final sale or with special discounts.
- Used or damaged products not caused by manufacturing defects.
- Customized or personalized items.
6. Contact Us
For any return or refund inquiries, reach out to us at:[email protected]
